Updated: June 12, 2026
This Privacy Policy describes the data handling practices of Monahan Products, LLC DBA UPPAbaby (“UPPAbaby”, “us”, “we”, or “our”) in connection with our websites, including https://uppababy.com, https://support.uppababy.com/, https://media.uppababy.com/, and our mobile application, Uppababy Home, (collectively, the "Website") and the provision of our services either online or in-person ("Services").
This Privacy Policy is divided into the following sections:
- What personal information we collect;
- How we use your personal information;
- With whom we may share your personal information;
- Mobile Messaging;
- Legal Bases for processing your personal information;
- Storage and security of your information;
- Your Privacy Rights, Choices and Disclosures;
- Users outside the United States;
- Links to other sites;
- Privacy Policy updates; and
- Contact Information.
Personal Information We Collect or Process
-
Information automatically collected. When you visit our Website, we send one or more “cookies” to your computer or other devices. We may also use cookies in emails that you receive from us. A “cookie” is a small data file that is sent to your web browser and placed on the hard drive of your computer when you access a website. The cookies allow us to track your activities including clicks, purchases, and conversions, devices, etc. We use cookies to improve the quality of our service when you visit our Website and other websites of interest to you. We also use cookies to remind us of who you are, tailor our products, services, and advertising to suit the personal interests of you and others, and/or analyze your visiting patterns.
We may also use tracking pixels (clear GIFs or pixel tags), typically one-pixel clear images that are embedded on a page of the site. These tracking pixels may be in our site or communications such as email messages. This technology helps us verify when a certain page of the site is viewed, when a message or ad is opened, when links are clicked and other content in a message is viewed, and the originating source of a click or view. We use the information collected for similar purposes as the information collected through cookies, as described above.
We also work with service providers and advertising partners that use cookies, tracking pixels, and other tools to collect information about your visits to our Website and your behavior while on the Website. This information is used to deliver targeted advertisements to you across the internet based on your site usage on our Website. If you would like to learn more about this practice, you can visit the Digital Advertising Alliance at aboutads.info/consumers.
We use Google Analytics, a third-party web analytics service, to help us track and analyze the use of our site and measure the effectiveness of advertising, site content, and email communications. The tools, including cookies, tags, and tracking pixels, help us understand the usage of our site. To opt-out of this use by Google, click here.
A full list of the cookies that we utilize on the Website, as well as a link to manage your preferences or opt-out, can be found here: https://uppababy.com/cookie-policy/.
Our website is also designed to recognize and honor Global Privacy Control browser signals.
When using your mobile device to visit, access or use the Website, then additional categories of information that we collect may include:
- Your name associated with your mobile device
- Your telephone number associated with your mobile device
- Your geolocation
- Your mobile device ID information
-
Information Voluntarily Provided. We also collect information that you provide to us voluntarily, including in the following situations:
- When you purchase our products and register your product.
- When you create an account.
- When you sign up sign up for our newsletter or marketing communications.
- When you opt in to SMS text messaging.
- When you participate in online sweepstakes, contests, and games.
- When you participate in an online survey.
- When you sign up for a consultation.
- When you submit product reviews.
- When you otherwise contact us by phone, email or our contact form.
In connection with the foregoing, the information collected may include name, email address, physical address, phone number, and for purchases, product purchase information, billing information and payment card details.
If you express interest in participating in our marketing campaigns as an influencer, we will ask for the ages of your children, due date (optional), email address, social media handles, previous marketing partnerships, and country of residence.
If you inquire about a career with us, we or our job hosting provider will collect personal information about you, which may include name, contact information, resume, employment history, and references. We will use the information for recruitment and evaluating candidates.
From time to time our interactions with you will be conducted over the telephone or video-conference (such as when you sign up for a video chat through our contact form), and such telephone calls and video conferences may be recorded.
We operate social media pages on third party networks and have social media icons on our Website. When you visit or link to our social media pages, data is processed both by us and the applicable social media provider. Social media providers are unaffiliated with us, and we are not responsible for the content or privacy practices of social media providers. Social media providers have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their websites or interact with their platforms.
-
Third-Party sources. We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:
- Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
- Data providers, such as information services and data licensors.
- Service providers that provide services on our behalf or help us operate the Website, process payments and deliver our products.
- Business transaction partners. We may receive personal information in connection with an actual or prospective business transaction. For example, we may receive your personal information from an entity we acquire or are acquired by, a successor, or assignee or any party involved in a business transaction such as a merger, acquisition, sale of assets, or similar transaction, and/or in the context of an insolvency, bankruptcy, or receivership.
-
Chat Features. We utilize chat features to provide customer support. Use of the chat features are completely voluntary. Chat sessions are recorded and used by both us and our chat service provider. The use our chatbox utilizes artificial intelligence and natural language processing to understand customer questions and automate responses to them, simulating human conversation. If you do not consent to these terms, please do not use the chat features and contact us via email.
-
Social Networking Data. We may receive personal information about you from social networking sites and apps you choose to connect with our Website (e.g., Facebook, Instagram, Pinterest, TikTok). This may include your name, social network username/handle, profile image, location, email address, age, gender, and other public information or information you share via your platform settings. You can control what information we receive by adjusting your privacy settings on those platforms.
-
While our products are meant to be enjoyed by families and children, the use of our Website, the purchase of the products, and all other aspects of the Website are not intended for the use of children. We do not knowingly collect information from users of our Website under the age of 13 and/or their internet usage.
-
How We Use Your Personal Information
We use the personal information we collect as follows:
- To process purchases, ship our products to you, manage returns, refunds and recalls, and manage warranty registration and claims.
- To remind you if you have items in your cart.
- To send you marketing communications.
- To fill employment positions.
- To identify and contract with influencers.
- To present advertisements on third-party websites, which may be tailored to your interests.
- For general business purposes, including managing your relationship with us, responding to enquiries and requests, and administrative purposes.
- To provide, maintain, and protect our Website and assure the integrity of our platform.
- Provide the information you request.
- To communicate with you, including to provide status updates, transactional emails and other service communications.
- To communicate with you for research purposes, including to request your participation in surveys.
- To monitor the performance of our Website and improve your user experience.
- To satisfy legal obligations and compliance requirements under applicable laws and regulations.
- To protect and defend our and our users' rights and property.
- For other purposes that we tell you about when you provide information about yourself to us.
- For other legitimate business and lawful purposes.
We may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Website, including for any other contemplated uses of your personal information not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.
With Whom We Share Personal Information
We may share your personal information with and among our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
We share your personal information with third parties who perform services on our behalf, including without limitation our technology providers, payment processors, advertising providers, job hosting provider, and professional advisors.
We may disclose information if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others' interests or property, or to enforce agreements you enter into with us.
We may share your data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.
We may share information with other third parties with your consent (such as a sponsor of a contest).
We may share aggregated and de-identified information with third parties for analytical, research or other similar purposes.
Mobile Messaging
We may use your mobile number to send you promotional texts based on preferences that you indicate. Participation in mobile messaging is optional and not a condition of purchase. By providing your mobile number and opting in to receive these communications, you are consenting to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in. The frequency and number of messages you will receive will vary. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). When you opt-in to the service as noted above, we may send you a message to confirm your signup. Text Messaging Opt-Out: You can cancel the messaging service at any time. Just text “STOP”. After you send the message “STOP” to us, we may send you a message to confirm that you have been unsubscribed. In some cases, you may continue to receive service-related notifications.
If you opt in to mobile messaging, we will use information you provide to transmit your mobile messages and respond to you, if necessary. This includes sharing information with platform providers, phone companies, and other third-party service providers who assist us in the delivery of mobile messages. As with all information er collect, we reserve the right at all times, to the extent permitted by law, to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
Legal Bases for Processing Your Personal Information
We rely on the following legal grounds to process your personal information:
Consent. Some uses of your personal information as described in this Privacy Policy are subject to your consent, such as marketing communications and career and influencer applications. To withdraw your consent, please contact us at support@uppababy.com.
Performance of a contract. We need to collect and use your personal information to process orders and returns for our products and manage warranties.
Legitimate Interests. We may use your personal information for our legitimate interests to provide our Website and to improve our products, the Website and the content contained on the Website. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations, such as in connection with recalls.
Storage and Protection of Your Personal Information
We retain the personal information we collect for so long as reasonably necessary to fulfill the purposes for which the information was collected and to perform our contractual and legal obligations. We will retain personal information required to comply with privacy requests, to manage active accounts, to address warranty claims, as required by law, in order to resolve disputes, or to enforce our agreements. We may also retain copies of your personal information for disaster recovery purposes, to prevent fraud or future abuse, or for our legitimate business purposes.
Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed.
We take reasonable administrative, physical and technical precautions to protect your personal information and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your information that they will protect the information with reasonable safeguards.
We do not store payment card information; rather we utilize a payment processor and store only an electronic receipt that sets forth confirming payment details, such as purchase date, the expiration date of the payment card and the payment ID, but not complete payment card information.
The information you share in public areas of our Website may be viewed by any user of the Website. Content you post publicly may also be indexed by search engines, cached, archived, or redistributed by others and may persist even after deletion from the Website.
No Internet or e-mail transmission is ever fully secure or error free. We therefore cannot guarantee absolute security of your information, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
Your Rights, Choices and Disclosures
-
We are committed to facilitating the exercise of your rights granted by the laws of your jurisdiction and to which we are subject, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale or sharing of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, contact us at support@uppababy.com with “Data Rights Request” in the subject line or make changes to any user profile information connected to your account.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal information, such as the right to complain to your local data protection authority and the right to appeal our decision regarding a data access request.
You may opt out of receiving email marketing communications from us by clicking on the “unsubscribe” link on the communication or contacting us at support@uppababy.com. You may opt out of receiving mobile marketing messages by texting “STOP” or contacting us at support@uppababy.com. Some non-marketing email communications may not be subject to a general opt-out, such as communications about your purchases, disclosures to comply with legal requirements, and other support-related information.
Section (b) below describes the rights of those individuals located in the European Union, the United Kingdom or another jurisdiction that has adopted laws substantially similar to the European Union's General Data Protection Regulation (“GDPR”). Section (c) describes the rights of residents of California and other US states that have adopted laws substantially similar to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”).
-
Your European Privacy Rights and Choices. If you are located in the European Union, the United Kingdom or another jurisdiction that has adopted laws substantially similar to the European Union's General Data Protection Regulation (GDPR), your privacy rights include the following:
- Transparency and the right to information. Through this Privacy Policy we explain how we use and share your information. However, if you have questions or need additional information you can contact us any time.
- Right of access, correction, restriction of processing, erasure. You may contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information, which requests we will do our best to honor subject to any legal and contractual obligations.
- Right to withdraw your consent at any time. When we process your personal data based on your consent, you have the right to withdraw it at any time.
- Right to object at any time. You have the right to object at any time to receiving marketing or promotional materials from us by either following the opt-out instructions in commercial e-mails or by contacting us, as well as the right to object to any processing of your personal data based on your specific situation. In the latter case, we will assess your request and provide a reply in a timely manner, according to our legal and contractual obligations. Some non-marketing communications are not subject to a general opt-out, such as communications about transactions and disclosures to comply with legal requirements.
- Right to data portability. You have the right to data portability of your own personal data by contacting us.
- Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you.
- Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according to GDPR, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.
-
California Consumer Privacy Act Disclosures. If you are a resident of California, or another state that has adopted laws substantially similar to CCPA, you have the right:
- To request the categories of personal information (including sensitive personal information if applicable) we have collected about you;
- To request the categories of sources from which the personal information is collected;
- To request the business or commercial purpose of collecting, selling or sharing personal information;
- To request the categories of third parties with whom we share or sell personal information;
- To request the categories of personal information about you that we have disclosed for business purposes;
- To request the specific pieces of personal information we have collected about you;
- To know the length of time we retain your personal information;
- To request deletion of your personal information;
- To request the correction of any inaccurate data;
- To opt out of the sale or sharing of your information (if applicable);
- To limit the use of sensitive personal information (if applicable); and
- To not be discriminated against for exercising any of your rights.
In the last 12 months preceding the effective date of this Privacy Policy, we have shared (as defined under CCPA) consumers' personal information in the context of cross-context behavioral advertising as described in Section 1(a) above. To opt out of the sharing of your personal information for cross-context behavioral advertising, you may click on the “Do Not Sell or Share My Personal Information” link on our home page or from the link available in our Cookie Policy Cookie Policy. Our Website is also designed to recognize and honor Global Privacy Control browser signals.
Please see the chart below regarding the categories of data we may have collected or received in the 12 months preceding the effective date of this Privacy Policy from Consumers (as defined under CCPA) in connection with providing our Website and to whom we may have disclosed the information for business purposes.
Personal Information Category Source of Personal Information Purpose for Collecting the Personal Information To whom we disclose the Personal Information Identifiers such as a name, address, unique personal identifier, email, phone number Information you provide to us; Information we collect automatically; Information collected from third party providers. Account management, order fulfillment, communications, advertising, analytics. See Sections 1(a), 1(b), 1(d), (e), 2 and 4 above See Section 3 above Information described in 1798.80(e) (and not otherwise addressed in this table), including bank account number, credit card number, debit card number, or any other financial information Information you provide to us if you purchase goods. To process orders. See Sections 1(b) and 2 above See Section 3 above Protected Classifications under California and federal law, including gender, age and citizenship. Information you provide to us; Information collected from third party providers (such as our job application hosting providers). To fill employment positions. See Sections 1(b) and 2 above See Section 3 above Commercial information such as records of products or services purchased, obtained, or considered, purchase histories and tendencies Information you provide to us; Information collected from third party providers (such as our shop host and payment processor) For account management, compliance with law, administration, to provide users with purchase history. See Sections 1(a), 1(b), 1(d) and 2 above See Section 3 above Biometric information We do not collect this information We do not collect this information We do not collect this information Internet or other electronic network activity information, including browsing history and search history and interactions with an advertisement. Information you provide to us; Information we collect automatically Advertising, Website management, analytics. See Sections 1(a), 1(c), 1(d), 2 and 4 above See Section 3 above Geolocation data that is sufficient to identify a precise physical location. We do not collect this information We do not collect this information We do not collect this information Sensory data, such as audio, electronic, visual, or other similar information. Information you provide to us. For customer service, quality control, training, job interviews. See Section 1(b) and 2 above See Section 3 above Professional or employment-related information Information you provide to us; Information collected from third party providers (such as our job application hosting providers). To fill employment positions. See Sections 1(b) and 2 above See Section 3 above Education Information Information you provide to us; Information collected from third party providers (such as our job application hosting providers). To fill employment positions. See Sections 1(b) and 2 above See Section 3 above Inferences about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Other than in connection with tracking technologies described in Section 1(a), we do not collect this information from our Website. Advertising. See Sections 1(a) and 2 above See Section 3 above You may submit a request by email to support@uppababy.com with “Data Rights Request” in the subject line. You may also submit a request via our contact form at https://uppababy.com/contact/. If you submit a data subject request, we will ask for your name, email address and phone number. We may also require that you submit your request via the Website's standard authentication procedures (i.e., log on with username and password to submit a request) and/or provide information about any historical transactions with us to ensure you are the person you say you are. If this information or these processes are insufficient to verify your identity and assess your privacy request, we may need to ask for additional information. You may also designate an authorized agent to make a CCPA privacy request.
Additional California Disclosures
- California “Shine the Light” Information-Sharing Disclosure: California residents may request a list of all third parties with respect to which we have disclosed any information about you for such third parties' direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to support@uppababy.com with “California Shine The Light Rights” in the subject line.
- California Do Not Track Disclosure: Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. However, our Website is designed to recognize and honor Global Privacy Control browser signals.
-
Jurisdiction
Our headquarters are located in the United States. Information collected from our websites may be transferred to the United States from your jurisdiction (if different). Your jurisdiction may have laws or regulations governing personal information collection, use, and disclosure that differ from the laws of the United States. By using our websites, you are consenting to the transfer of your information from your jurisdiction to the United States.
The parties hereby declare that they require that this Privacy Policy be drafted in the English language only. Les parties déclarent par les présentes exiger que la présente Politique de confidentialité soit rédigée exclusivement en langue anglaise.
To the fullest extent permitted by law and consistent with valid entry into a binding agreement, the controlling language of this Privacy Policy is English and any translation that may be made available to you is provided solely for your convenience.
Links to Other Sites
Our Website may contain links to other websites for your convenience or information. These websites may be operated by companies unaffiliated with us, and we are not responsible for the content or privacy practices of those websites. Linked websites may have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.
Privacy Policy Changes
We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Website after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy. Please review this Privacy Policy periodically and especially before you provide personal information to us. The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy. We will also communicate changes as required by applicable law.
Questions and Contact Information
If you have questions, comments, requests, or concerns relating to this Privacy Policy, please contact us:
- By email at support@uppababy.com
- By visiting this page on our website: https://uppababy.com/contact/
- By phone number: 844.823.3132
- By mail: 276 Weymouth Street, Rockland, MA 02370, United States
